HelmDeskAsk for a walkthrough

HelmDesk by Sails Software

Run the inside of your organisation from one place.

Where people ask for help, where approvals happen, and where the records of your organisation live, from a person's first day to their last.

Ask for a walkthroughSee the fifteen modules
Get help · Helmsman, the AI assistant · Illustration

What it is

Requests, people, workplace and operations. One place.

  • Service

    Help in plain language, tickets, requests and approvals.

  • People

    Records, attendance, talent, hiring and learning.

  • Workplace

    Rooms, transport, meals and every asset.

  • Operations

    Timesheets, compliance and integrations.

How it works

  1. Ask

    In plain language, or on a form.

  2. Route

    To the right team or approver.

  3. Act

    One deck, one inbox.

  4. Record

    Every step is kept.

Fifteen modules

Switch on what you need. Add more when you are ready.

  • Service Desk

    AI help, tickets and service levels

    Always on

  • Flares

    Early notice between teams

    Always on

  • Workplace

    Rooms, transport, meals, emergency

    Always on

  • Knowledge & AI

    Your policies, answered

    Always on

  • Compliance

    Obligations, evidence, reminders

    Always on

  • People Ops

    Records, joining, exits, letters

    Optional

  • People Directory

    Find colleagues, choose what they see

    Optional

  • Talent

    Bench, allocations, probation

    Optional

  • Talent Acquisition

    Requisitions, pipeline, resume AI

    Optional

  • Learning

    Courses, paths, certificates

    Optional

  • Grievances

    Anonymous, confidential, handled

    Optional

  • Trivia

    A daily dilemma, no score

    Optional

  • Assets & Maintenance

    Register, kit, repairs, reservations

    Optional

  • Timesheets

    Weekly time, cost centres, approval

    Optional

  • Integrations

    Single sign-on and your HR system

    Optional

Service desk

Help in plain language, handled by the right team.

Helmsman, the AI assistant, asks one question at a time, fixes what it can, and raises the rest as a ticket with an owner.

  1. One deck for every team

    IT, HR, Finance and Operations work their queues in one place.

  2. Service clocks by priority

    Response and resolution times run on their own and escalate when missed.

  3. Outages reported once

    Duplicate reports join the first, and the team that owns the fix is told.

The agent deck · Illustration
My tickets · Illustration

Workflows and approvals

Approvals that run themselves.

Build a process once, with no code. Every request then follows the same steps, and everyone can see where it stands.

  1. One inbox for every approval

    Approve, decline or ask for details, from any workflow.

  2. Delegate while away

    Hand approvals to a colleague for a set period. Overdue items nudge the right people.

  3. Every step on show

    Requesters and approvers see the same chain, from raised to done.

My approvals · Illustration
A workflow in the no-code builder · Illustration

People Ops

Every person, one record.

One record for everyone who works with you, with documents, letters and the history of every move. Every module reads the same record.

  1. Moves and exits in one step

    A transfer or exit is applied with an effective date. Access, meals, transport and kit follow.

  2. Documents and letters

    A vault with expiry warnings, and letters issued from templates as numbered PDFs.

  3. Attendance, judged fairly

    Days measured against each person's shift. Work from home is declared, and absences are checked against leave.

A person's record · Illustration
A manager's team view · Illustration

Talent, hiring and learning

The right people, in the right place.

See who is available and where everyone is allocated. Run hiring from requisition to joining day, and keep skills current.

  1. Resume AI

    CV match scores and a job description helper. Only details the CV supports are kept.

  2. A pipeline with a memory

    Every move is logged, duplicates are flagged, and interviews are scheduled from free and busy times.

  3. The bench, worked out

    Who is free comes from allocations, with a radar for roles ending within 30 days.

A requisition's pipeline · Illustration
Learning · a mandatory course · Illustration

Workplace, assets and operations

The everyday, without paperwork.

Rooms, transport and meals run themselves. Every asset has an owner, a history and a next step.

  1. Book a room in seconds

    A week view for every office. Rooms that need audio-visual set-up tell IT.

  2. Kit people accept

    Assets are assigned with an acknowledgement. Employees report damage or return items themselves.

  3. Obligations and time on record

    Compliance tasks that need evidence, and weekly timesheets approved by the manager and Finance.

Rooms, my assets, transport and meals · Illustration
Compliance and timesheets · Illustration

Administration, AI and security

In control, by design.

You decide what is switched on, who can see what, and how long records are kept. Helmsman answers from your own documents.

  1. Modules, switched by you

    Turn on what you need. Nothing is deleted, and every change is recorded.

  2. Connected, not duplicated

    Single sign-on with Microsoft or Google. Your HR system stays the source for what it owns.

  3. Private by default

    Role-based access, sensitive details encrypted and masked, and every opening logged. Totals are never shown for fewer than three people.

Bridge · modules and connections · Illustration
Knowledge · what Helmsman answers from · Illustration

Getting started

Up and running in four steps.

  1. Connect

    Sign in with Microsoft or Google, and link your HR system.

  2. Choose

    Switch on the modules you need today.

  3. Load

    Bring in people, departments and assets from your sheets.

  4. Go live

    Set your forms and approval routes, and open the door.

Take the helm.

Ask us for a walkthrough with your own processes.

sailssoftware.com